Delivery Information

Our shipping carriers include the DHL Express, Deutsche Post, Swiss Post, bpost International, HK POST, and USPS.


Standard Delivery                               Delivery within 5 to 12 days. 
Priority Delivery                                  Delivery within 4 to 8 days.
Expedited Delivery                             Delivery within 2 to 3 days.


Important note: Please follow your shipment on the below sites using your tracking number.  If you haven't received your tracking number, please contact our customer service.  If you haven't received your package within the estimated timeframe, please contact our customer service for assistance.


Shipping FAQ

 
We do ship internationally, to any country in the world.  We also ship to PO and APO/FPO boxes.

Most orders placed Monday-Friday will packed and sent within 1 to 2 business days unless otherwise specified on the product detail page. Our standard delivery option is shipped with a registered mail tracking number.  Please view our delivery information page for more details on shipping time.

The customer is responsible for providing a correct address during checkout.  If a package is ever undeliverable due to an incorrect address, the customer may responsible for any shipping charges to resend the package.

Within 12-48 hours after your item(s) have shipped, we’ll send you a Shipment Notification email that includes the carrier’s name. You can also view this information by signing in to online Order Status section.  Click the tracking number to view the status of your package on the carrier’s website. Tracking information may not be immediately available. The U.S. Postal Service and other carriers may not provide up to date tracking information.

Lost packages:  If a package is ever lost in transit, please get in contact with us to make arrangements for the package to be resent.

All orders are shipped from our warehouse in Hong Kong. Zmartcase.com offers a flat-rate shipping of $5 for all orders worldwide. Please allow 1-2 business days to process orders, most cases, orders are dispatched within 2 business days unless certain product is temporary out of stock. Orders are all shipped using Registered Standard Airmail. Delivery time is approximately 7-15 business. zmartcase.com does not guarantee shipping time, while most orders to US, UK, AU, and other EU countries arrive within our expected delivery time, delivery time varies due to local postal services handling as well as local customs clearance.